BOM - Flood Warning Client Survey

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Flood Warning Service - Client Survey

As part of ongoing efforts to monitor and improve the relevance and quality of services to the community, the Bureau of Meteorology undertakes a range of client surveys. The purpose of this questionnaire is to gather some feedback on the Flood Warning service. The responses to this survey may be consolidated and used in our performance reporting in some manner, however individual responses will be kept confidential. Thank you for your assistance.

This survey is targeted at the operational services and products delivered during flood periods, and routinely outside of flood periods. This includes the following :

Flood Warnings
River Height Bulletins
Rainfall Bulletins
Rainfall and river height maps on the web
Other WWW products and information (catchment maps, flood history etc)
'Weather-by-Fax' Services
Telephone consultation with the Flood Warning Centre during flood periods

Name:
Email:
Phone:

What type of agency / organisation do you work for ?

Commonwealth Government
State Government
Local Government
Regional Government
Private
Self Employed
Educational
Other ...

What is your role during floods ?

Emergency management (State/Local Government, SES)
Media
Property owner
Business owner
Farming / agriculture / Pastoral
Other ...

Our Products ?

Products	Frequency of Use ?	Importance ?
Flood Warnings
River Predictions
River Bulletins
Rainfall Bulletins
Rainfall and river height maps on the web
Other web products
Weather-by-Fax
Phone contact with Flood Warning Centre

How do you access our Flood Warnings ?

Radio
TV
FAX
WEB/Internet
Recorded Phone Services
Phone direct to Bureau and Flood Warning Centre
Email
Never used
Other ...

How important are the Bureau flood warning services and products to your operations/livelihood ?

Essential
Valuable
Helpful
Incidental

Overall, how satisfied are you with the current Bureau flood warning services you receive ?

Very Satisfied
Satisfied
Neither Satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
Don't know / can't say

Further comments ? Include here any suggestions for new products or improvements to any aspect of the service such as timeliness, accuracy, format of products, accessibility, frequency of delivery etc.

Thank you very much for your time.

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