Urban national performance report
National performance reports benchmark the pricing and service quality of Australian water utilities. Indicators include water resource supply and usage, financial operations, bills and pricing, assets, water quality compliance and customer performance. Published annually and prepared independently by the Bureau, State and Territory governments, and the Water Services Association of Australia, the reports support commitments under the National Water Initiative.
Read the Urban National Performance Report information sheet (PDF) to find out more.
National performance report 2014–15: urban water utilities
The report covers 180 performance indicators from 87 service providers; comprised of water utilities and councils (collectively referred to as utilities) and bulk water suppliers. Part A reports on key indicators and includes tables, charts and analysis. Part B is a data file of the complete dataset.
Download Part A of the report
Download chapters separately
Executive summary (597KB)
Section 1: Introduction (2.2MB)
Section 2: Comparison of major urban centres (162KB)
Section 3: Water resources (473KB)
Section 4: Pricing (939KB)
Section 5: Finance (1.3MB)
Section 6: Customer (888KB)
Section 7: Asset (1.4MB)
Section 8: Environment ( 48KB)
Section 9: Health ( 48KB)
Appendix A: Individual utility group tables (304KB)
Appendix B: Audit framework ( 29KB)
Appendix C: Utilities reporting (104KB)
Appendix D: Urban performance indicators (119KB)
Appendix E: Jurisdictional summaries (2.3MB)
References ( 34KB)