National performance report 2013–14:
urban water utilities
The report covers approximately 150 performance metrics and indicators from 78 water utilities and councils across Australia. The indicators include water resources, finance, pricing, assets, health, environment and customers. The report is in two parts. Part A reports on 30 key indicators and includes tables, charts and analysis. Part B is a data file of the complete dataset.
Part A
Download the full report
National performance report 2013–14: urban water utilities (high-resolution), Part A (9.5MB)
National performance report 2013–14: urban water utilities (low-resolution), Part A (7.2MB)
Download chapters separately
Executive summary (2.1MB)
Section 1: Introduction (1.6MB)
Section 2: Drivers of performance (1.3MB)
Section 3: Water resources (694KB)
Section 4: Pricing (874KB)
Section 5: Finance (1.2MB)
Section 6: Customer (964KB)
Section 7: Asset (1.4MB)
Section 8: Environment (267KB)
Section 9: Health (260KB)
Section 10: Bulk utilities (262KB)
Appendix A: Comparison of major urban areas (290KB)
Appendix B: Jurisdictional summaries (310KB)
Appendix C: Utilities reporting (188KB)
Appendix D: Urban performance indicators (253KB)
References (161KB)
