Urban national performance report

National performance reports benchmark the pricing and service quality of Australian water utilities. Indicators include water resource supply and usage, financial operations, bills and pricing, assets, water quality compliance and customer performance. Published annually and prepared independently by the Bureau, State and Territory governments, and the Water Services Association of Australia, the reports support commitments under the National Water Initiative.

Read the Urban National Performance Report information sheet (PDF) to find out more.

National performance report 2018–19: urban water utilities

The report covers more than 166 performance indicators from 85 service providers; including bulk water authorities, water utilities, and councils. Part A reports on key indicators and provides analysis. Part B is a data file of the complete dataset.

Download Part A of the report

Part A will be published on 27th February 2020. The link to the report will be here when available.

Infographic showing major features of urban national performance report 2018-19

Download chapters separately

Part A

This year, Part B (as received) has been released before Part A, in response to calls from industry for more timely publication of the data, ensuring its relevance to meeting user needs.

A final version of Part B will be published with Part A on 27th February 2020.

Part B

The complete dataset - on receipt Nov 28th 2019 (1.7MB)


Creative Commons By Attribution logo
Unless otherwise noted, all material on this page is licensed under the Creative Commons Attribution Australia Licence