Urban national performance report
National performance reports benchmark the pricing and service quality of Australian water utilities. Indicators include water resource supply and usage, financial operations, bills and pricing, assets, water quality compliance and customer performance. Published annually and prepared independently by the Bureau, State and Territory governments, and the Water Services Association of Australia, the reports support commitments under the National Water Initiative.
Read the Urban National Performance Report information sheet (PDF) to find out more.
National performance report 2023–24: urban water utilities
The report covers 155 performance indicators from 86 service providers; including bulk water authorities, water utilities, and councils. Part A reports on key indicators and provides analysis. Part B is a data file of the complete dataset.
Part A of the report
National Performance Report 2023–24: urban water utilities (6.5MB)
Download chapters separately
Part A
Executive summary (173KB)
Section 1: Introduction (2.1MB)
Section 2: Major urban centers (193KB)
Section 3: Water resources (307KB)
Section 4: Pricing (608KB)
Section 5: Finance (715KB)
Section 6: Customer (496KB)
Section 7: Asset (637KB)
Section 8: Environment ( 92KB)
Section 9: Health (117KB)
Appendix A: Individual utility group tables (800KB)
Appendix B: Audit framework (111KB)
Appendix C: Utilities reporting (132KB)
Appendix D: Urban performance indicators (162KB)
Appendix E: CPI indexation (107KB)
Appendix F: Jurisdictional summaries (295KB)
